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Trending Topics

• Delivery Times, Rates & Free Shipping
• How long will it take for my order to arrive?
• US Return Policy & Instructions
• What you can return
• How does Happy Returns Return Bar work?
• How do I join the waitlist for an out of stock item?

How Can We Help You?

• Orders & Shipping

United States & US Territories

• Orders
• Shipping

International

• Orders

• Shipping

• Returns & Refunds

Online Return Policy

• US Return Policy & Instructions
• What is your return policy for an International order?
• How to Start a Return

See what can be returned

• What you can return

Returns and Refunds FAQ's

• What To Do When The Wrong Product Is Received
• TikTok Shop Returns
• Can I return my international order to a Windsor store in the US?
• What can I do if I receive an item with a Security Tag attached?
• Can I return multiple orders using one QR code?
• Can my online order be returned in-store?

Returning Online Purchases to a Retail Store

• Retail Store Exchanges & Refunds
• Retail Store Return Instructions

Returning Online Purchases to a Return Bar

• How does Happy Returns Return Bar work?

Exchange Policy

• Exchange Policy

• Payments, Gift Cards & Promotions

Payment Methods

• How do I checkout with Afterpay?
• What is Afterpay?
• How do I check out with Klarna?
• What is Klarna?
• How do I check out with Apple Pay?
• What is Apple Pay?

Promotions

• Current Promotions
• Past Promotions
• Can promo codes be combined?
• Will using a promotion code or buying something on sale make my purchase final sale?

Gift Cards

• Gift Card Policy

• Gift Cards

• Can I use an eGift Card I purchased online at an in-store retail location?

• How do I check my gift card balance?

• When will my gift card expire?

• How are gift cards sent to the person I bought it for?

• Windsor Store App

FAQs

• How do I download the app?

• Why should I use the Windsor app?

• Win Your Wishlist Giveaway

• Where can I find deals and promotions on the app?

• Where do I use my in-app promo codes/deals?

• Can I use Windsor online store discounts in the app?

• Products & Sizing

Products & Sizing (Fit)

• How do I join the waitlist for an out of stock item?
• Do Windsor stores offer alterations or tailoring services?
• How to Care for Satin, Sequin and Velvet
• Waitlist
• Order cancelled due to no stock
• Where can I find a sizing and fit chart?

Measurements

• How to Measure
• How do I measure dress length?
• How do I measure my hips?
• How do I measure my waist?
• How do I measure my bust?

Clothing Terms

• Dress Types

• Necklines, Sleeves & Dress Lengths

• Fabric Types

• My Account & Email List

My Account

• Windsor VIP & My Account
• Windsor Ambassador Program

Email Lists & Text Messages FAQ's

• Email List

• How can I join the Windsor email list?

• How do I unsubscribe from the email mailing list?

• Why am I still receiving emails after I've already unsubscribed?

• How do I sign up to receive text messages from Windsor?

• How do I stop receiving text messages from Windsor?

• Retail Stores

Retail Store FAQ's

• Placing an Item on Hold In-Store

• Windsor Store Return Policy

• Canadian Retail Store Policy

• Can I return an item purchased online to a Windsor store?

• Can I place an order online and pick it up at a Windsor retail store?

• Why can I return a special occasion or formal dress I purchased online, but not one purchased at a Windsor retail location?

• Additional Help

Contact us

• Contact

Terms & Conditions

• Mobile Terms & Conditions
• Contest Terms & Conditions
• Mobile Terms & Conditions (Canada)
• Privacy Policy
• Customer Information Policy
• Your California Privacy Rights